As an Audiologist, I’m an expert on all things related to hearing science. And more importantly, I’m the person who makes sure you enjoy life at full volume. Keith Rabois best described my role when he said: “The COO at a start-up is like a doctor in an emergency room, constantly fixing things, triaging and diagnosing issues to determine if they are minor or potentially fatal.” I keep the company’s high-level strategy front-and-centre while understanding the details of day-to-day execution to ensure what needs to happen does happen. My love for technology, in particular in the audio field, is both a passion and a hobby and although my role with Nessa is somewhat amorphous, more often than not, I’ve been known to wear a “geeky” hat. My name is Helder and I am the Chief Operating Officer of Nessa.