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Frequently Asked Questions

Hearing Aids

  1. Who are the manufacturers of your hearing aids?
    nessa currently sources its products from a world-class Danish manufacturer of medical devices, ReSound, renowned for their high quality hearing aids.  More information on our hearing aid manufacturers can be found here.
  2. What are the main differences of the hearing aids from nessa?
    We have different hearing aids to suit different budgets, lifestyles and needs.  More details about their capabilities and features can be found on our product pages.
  3. How do I look after my hearing aids?
    Hearing aids are small and fragile. Handling them with care is very important for a longer lifespan. Here are few tips to help you take care of them:

    • Store your hearing aid in a safe place that is dry and cool.
    • Change your hearing aid batteries when needed
    • Switch off your hearing aid when you’re not using it. If you don’t use it for a long period of time, remove the battery.
    • Battery contacts should be cleaned regularly. Use a cotton swab, taking care not to bend the contacts. Dirty battery contacts can cause improper device function.
    • Accumulated earwax may prevent sounds from traveling from the hearing aid into the ear. Contact your doctor regularly to have your ear canals cleaned. Never remove the earwax from the ear yourself. Doing so could damage your ear.
    • Remove earwax from your hearing aid to prevent temporary malfunction or permanent damage by cleaning your hearing aid (see below).
    • Clean your hearing aid using the small brush or the soft cloth that came with it. Never insert tools into the sound outlet. Doing so could damage the receiver. If you can’t clean the hearing aid completely, please call us and we will assist you. Ask your hearing professional for help.
    • Don’t wear your hearing aid in the shower, when swimming or when using a hair dryer, hair spray or other types of spray.
    • Do you have tips for me to better increase the lifespan of my hearing aids and its batteries?
      • When starting a new pack of batteries, you should not remove the stickers on the back of each battery until you are ready to use them. Hearing aid batteries are powered by zinc air, meaning they are activated by air. When the tab is removed you are essentially starting the battery.
      • Store hearing aid batteries at normal room temperature. It is also good practice to store hearing aid batteries away from coins, keys and other metal objects because this may cause the batteries to short circuit.
      • When the time comes to replace the battery in your hearing aid, you should wash your hands thoroughly. Grease and dirt on hearing aid batteries can cause damage to the hearing device.
      • Once you remove the plastic tab on the back of the battery, you should let it sit out for 1 minute. This allows the hearing aid battery to take in enough air to power up before it is placed in the hearing aid.
      • Anytime the hearing aid is not being used, it should be turned off by opening the battery door (leaving the battery inside), placed in a safe spot. This minimizes battery drain and allows moisture to escape, which will keep the battery from corroding and damaging your hearing aid. If you don’t plan to wear the hearing aid for an extended period of time, it is a good idea to remove the battery entirely.

Service related to hearing aids

  1. What are the services offered with my hearing aids?
    Your subscription comes with many services and value add-ons. For example, you get unlimited access to nessa’s Audiologists and Lifestyle Advisors if you have any questions to ask regarding your hearing package. Most packages include a free supply of batteries for the length of the subscription and manufacturer’s warranty. Our LiNX 3D packages for 2 hearing aids also include Free extended warranty which cover against loss, theft and damage. For more information on our packages: click here.
  2. How can the Lifestyle Advisor help me?
    Your Lifestyle Advisor can assist you with anything related to your hearing package, connecting your hearing aids to your mobile device, pricing questions as well as any questions about your hearing aid, its maintenance and anything related to it.
  3. How many batteries will I get?
    nessa will regularly send you batteries for your hearing aids. If you have run out before receiving the next delivery, just let us know and we can send more. We expect our members to follow fair usage of the provided batteries and to understand that they are for use with the hearing aids provided by nessa.
  4. How will I get my batteries?
    nessa will mail batteries to your home on a 6 monthly basis. Please make sure that your correct address is registered with nessa by contacting us vis phone, email, Live Chat, SMS or WhatsApp.

Packages & Subscription

  1. How can I change the number of hearing aids for my subscription?
    Please call us on (+65) 6817 3297 and we will walk you through the simple upgrade process. Change fees and re-subscription may apply.
  2. How do I cancel my subscription?
    We sincerely hope to provide you a great hearing experience but if you feel nessa’s services are not to your liking, please contact one of our Lifestyle Advisors so we can improve our services. Should you still wish to cancel your subscription, please call us on (+65) 6817 3297 and we will walk you through the process and restrictions of a service cancellation. We will coordinate with you to pick-up your hearing aid, accessories and other equipment. There will be some fees which apply for this cancellation, which our nessa Advisor will advise. Please refer to our Terms & Conditions for more details on cancellation.
  3. How much is the cancellation fee?
    Once the subscription starts, the cancellation fee will be the monthly fees on any outstanding months of your 24 or 36 month contract. For example, if you are paying $70 per month for 24 months and wish to cancel at the beginning of the 14th month, the cancellation fee will be $700 (the calculation being (24-14)*$70).


  1. How much will I pay every month?
    After an upfront payment/deposit, subscription for one hearing aid will start from S$70 a month for one hearing aid, and S$130 a month for two hearing aids. Please visit our pricing page for more information.
  2. How can I pay?
    You can pay through major debit and credit cards (Visa, MasterCard, AMEX) as well as through GIRO, cheque or bank transfer.
  3. Can I make a direct bank transfer?
    Yes, you can! As it takes few days for processing, please make sure to pay in advance to ensure your subscription is always current!
  4. Can I pay with my debit card?
    Yes, you can! We accept cards from most local banks (e.g. DBS, OCBC, UOB…) as well as foreign banks with a presence in Singapore (e.g. Citi, HSBC, ICBC…)
  5. Can I pay with GIRO?
    Yes, you can! Simply call us on (+65) 6817 3297 and we will send you our GIRO form. Once you would have completed and returned it to us, we will submit to our bank for processing.
  6. How do I buy add-ons?
    Simply call your friendly nessa Lifestyle Advisor by phone, email, Live Chat, SMS or WhatsApp and we will gladly assist you.
  7. Can I buy an add-on for someone else as a gift?
    Yes, you can! Speak to one of our nessa Lifestyle Advisors for more details anytime! Reach us by phone, email, Live Chat, SMS or WhatsApp.

Support during my subscription

  1. How will nessa support me, once I decide to subscribe?
    We believe that your hearing package requires several sessions with our team of Audiologists and Lifestyle Advisors to fit you perfectly. We will conduct regular reviews to ensure your hearing aids are fine tuned to your liking and to ensure you are adapting well.  We will also make ourselves available to answer any questions you may have throughout your hearing journey! You can reach us by phone, email, Live Chat, SMS or WhatsApp Monday to Saturday between 9 AM and 8 PM.
  2. Can I call nessa anytime?
    nessa’s promise of service to our members ensures that we will always be by your side. Reach out to us by phone, email, Live Chat, SMS or WhatsApp whenever you require assistance. We are available 6 days a week Monday to Saturday, from 9 AM to 8 PM.
  3. Can I write an email to nessa?
    Email is also a great way to reach out to us and our team will ensure your emails will be answered within 48hours. You can write to us at [email protected]. If you prefer other forms of communication, you can also:

    • Call us on 6817 3297
    • SMS or WhatsApp us on 9069 5578
    • Live Chat on www.nessa.asia
    • Fill out a form here


  1. What does the manufacturer’s warranty cover?
    The manufacturer’s warranty covers the hearing aid in case it malfunctions. Should your hearing aid stop working or malfunction, please try to restart it. If you are not successful, please contact our Lifestyle Advisor. The manufacturer’s warranty for your hearing aid lasts 24 or 36 months (package dependent) from the start date of your trial. The extended warranty covers only the hearing aids – not the rest of the package – against theft, loss and damage.
  2. What happens if my hearing aid is not working anymore?
    The hearing aid may stop working for several reasons. One of the most common reasons is that the battery has depleted. As a first step, please replace the battery. If the problem persists, please contact our friendly Lifestyle Advisor by phone, email, Live Chat, SMS or WhatsApp. We will do our best to assist you or dispatch a replacement, at no cost, if you are within the warranty period.
  3. Are there exclusions from the manufacturer’s warranty?
    Yes, there are a few:

    • Dis-assembling, misusing, dropping, waterlogging or any other artificial factor causing the damage of item will be excluded from any coverage of the warranty.
    • Any degradation through wear and tear, along with breakage during use.
  4. What is the extended warranty and what does it cover? Are there any conditions attached to the extended warranty?
    The extended warranty only covers the hearing aids. It covers theft, loss and any damage not covered by manufacturer’s warranty leading to malfunctioning. Please visit our extended warranty page for more information.  Please take note of the following:

    • In case of loss or theft of your hearing aid, nessa will request you to lodge an official police report and provide the police report number to us.
    • Members should try their best to take care of their equipment as much as possible to reduce the likelihood of damages.
    • There may be additional charges for extended warranty if your package does not include it.
  5. How much does the extended warranty cost?
    Extended warranty is included free in most packages.  For those packages that do not include extended warranty, the add-on monthly price is S$10 a month.
  6. How much do I need to pay to claim for a loss through my extended warranty?
    In addition to the monthly fee for extended warranty, there will be an excess fee charged for each replacement claim as below:

    • 25% of full price of the Hearing Aid. Subscription will be automatically renewed for an additional 24 or 36 months (package dependent) upon activation of extended warranty.
    • How do I claim for the warranty? Simply call nessa on (+65) 6817 3297 and we will arrange for the pickup and return of equipment.
    • Can I gift the extended warranty to someone?
      Definitely, that is an excellent idea! So long as the person you wish to gift has an existing nessa subscription. Please call us on (+65) 6817 3297 and we will assist you through this very simple process.

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